Privacy Policy
Last updated: July 1, 2026
1. Information We Collect
We collect information you provide when creating an account, making a booking, managing a business profile, or contacting support. This may include your name, email address, phone number, booking details, business information, and preferences. For business subscriptions, our payment provider may send us limited billing information such as transaction identifiers, subscription status, billing status, and payment method details such as card brand and last four digits. Vicoze does not collect payment details for appointments or services provided by listed businesses.
2. How We Use Your Information
We use your information to operate the Platform, facilitate reservations, manage business subscriptions, send reminders, provide customer support, improve our platform, and communicate with you about your account. Vicoze does not process payment for appointments or services provided by listed businesses; those payments are settled directly between customers and the applicable business.
3. Information Sharing
We share information with businesses as necessary to fulfill reservations and with service providers that help us operate Vicoze, including our subscription payment provider. We do not sell your personal information to third parties. We may share anonymized or aggregated data for analytics and business purposes.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your data. For users in the USA, applicable state laws may provide additional rights. Contact us at [email protected] to exercise your rights.
6. Cookies
We use cookies and similar tracking technologies to improve your experience, analyze usage, and deliver relevant content. You can manage cookie preferences in your browser settings or through our cookie preference center.
7. Third-Party Services
Our Platform integrates with third-party services that help us operate the platform, such as subscription payment processors, mapping providers, authentication providers, and analytics tools. These services have their own privacy policies governing data handling.
8. International Data Transfers
As a global platform, your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our Platform is not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Platform.
11. Contact
For privacy-related inquiries, contact us at [email protected] or at our mailing address in Jakarta, Indonesia.