Refund Policy
Last updated: July 1, 2026
1. Overview
This Refund Policy applies only to Vicoze business platform subscriptions. It does not apply to appointments or services provided by independent businesses using Vicoze, because Vicoze does not collect those service payments. We offer a free trial for new business subscribers and a short refund window after resubscribing.
2. Free Trial for New Customers
New business subscribers receive a 30-day free trial. During this period you can use all the features of your chosen platform plan at no charge. You may cancel and stop the trial at any time within the 30 days, and you will not be charged. If you do not cancel before the trial ends, your subscription will begin and you will be billed according to the trial's terms.
3. Cancelling the Free Trial
You have the full 30-day trial period to stop the trial. To avoid being charged, cancel before the trial expires. No refund is needed for the trial because you are not charged during it; cancelling simply prevents the subscription and any charge from starting.
4. Resubscribing After Cancellation
If you previously cancelled your subscription and later choose to resubscribe, you have 24 hours from the moment you resubscribe to request a refund. If you request a refund within these 24 hours, we will reverse the charge and cancel your subscription. After 24 hours, the subscription becomes active and is no longer eligible for a refund under this window.
5. Requesting a Refund
To request a refund for a Vicoze subscription, contact us at [email protected] with the email address and business associated with your subscription. Please include the reason for your request. Eligible refunds are processed back to the original payment method within a reasonable period, typically 5-10 business days depending on your bank or payment provider.
6. Non-Refundable Charges
Charges for subscription periods that have already begun and are outside the applicable refund window are non-refundable. No partial refunds are offered for time already used within a billing period. Appointment or service charges paid directly to a listed business are governed by that business's own cancellation and refund policy and are not Vicoze subscription charges.
7. Contact
For questions about this Refund Policy, please contact us at [email protected].